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Covid-19
Update

We are delighted to re-open Long Ashes Park to our holiday caravan and lodge owners from Saturday 4th July. We would like to take this opportunity to thank our loyal team, customers and wider community for your support over the past three months.

Holiday Home Owners

We know you have been looking forward to returning to your holiday home. We are prepared for a safe reopening with all necessary COVID-19 prevention measures in place. Our team have undergone training and have been provided with appropriate PPE including hand sanitiser, masks and gloves. We have increased the frequency of cleaning and disinfecting, paying extra attention to high-touch areas using fogging machines and sanitiser.

If you or any members of your household have COVID-19 symptoms, we ask that you do not visit your holiday home. If you develop symptoms whilst at Long Ashes Park, please self-isolate in your holiday home, do not visit reception or The Gamekeeper’s Inn and contact NHS 111 immediately.

Whilst at Long Ashes, please adhere to social distancing guidelines and the safety measures in place. On entry to reception or The Gamekeeper’s Inn, please use the hand sanitiser provided and pay by card wherever possible.

When visiting The Gamekeeper’s Inn or Envy Hairdressing, we are required to hold your contact details, along with the date and time of your visit for 21 days for the NHS Test and Trace system.

As your holiday home has not been used for an extended period of time, please run the taps and showers for a minimum of five minutes before using them in order to flush clean water through the system. Remove the shower heads and point the hose away from you while flushing them through.

Please also check your gas levels and that no electricity circuit breakers have tripped.

When using the bins, wear gloves where possible and wash or sanitise your hands immediately after. We recommend bringing hand sanitiser, gloves, hand soap and disinfectant with you when you visit.

Please adhere to the social distancing guidelines for gatherings which are currently a maximum of six people from two households. Children must be supervised at all times.

You are welcome to walk freely throughout the park, at all times observing social distancing from other customers and the park team.

Reception

Reception will be open daily from 8am to 5pm. Where possible, please contact reception on 01756 752261 to reduce physical contact. Please do not approach grounds staff whilst they are carrying out maintenance and changing gas bottles.

The Gamekeeper’s Inn

The Gamekeeper’s Inn is reopening at 12pm on Saturday 4th July and will be open daily, serving food from 12 – 9pm.

Before visiting The Gamekeeper’s Inn, please read the COVID-19 procedures on their website www.gamekeeperinn.co.uk/covid-19-update

Booking for restaurant tables is essential, please contact The Gamekeeper’s Inn on 01756 752434 to make a reservation. Currently, the maximum table size is six guests. Furniture has been rearranged to meet these requirements and provide sufficient social distancing. They will not be offering drinks at the bar, table service will be provided for both food and drinks.

The Gamekeeper’s Inn is also providing a takeaway service daily from 12 – 8pm, with collection from the main bar. Please order your takeaway on 01756 752434.

Envy Hairdressing

Envy Hairdressing is reopening on Tuesday 7th July. Only one customer will be allowed in the salon at any time. We are offering a reduced menu of services to begin with. To make an appointment please phone 01756 752261.


Leisure Facilities, Woodlands Café, Spa and Play Park

At this time, in accordance with Government regulations, the leisure facilities and spa remain closed. Woodlands Café and the play park also remain closed until further notice.

Leisure Club
Long Ashes Leisure Club is currently closed until further notice. We are following the Government requirement to close leisure clubs, gyms and spas.

During the time the Leisure Club is closed, all memberships are frozen with no membership fee to pay until we re-open. No payment is required while we are closed and we will not be collecting any direct debit payments until we re-open. Please don’t worry, there is no need for you to do anything, we will take care of your memberships during this temporary closure. We will automatically reinstate memberships and direct debits when we re-open. If you have cancelled your direct debit with your bank, you will need to complete a new direct debit mandate to reinstate your membership when we re-open.

If you have paid for an annual membership, we will extend your annual renewal date by the number of weeks we have been closed.

If you have paid for swimming lessons, we will extend the expiry date of your sessions so they can be used once we re-open.


Spa
Long Ashes Pure Spa is currently closed until further notice. We are following the Government requirement to close leisure clubs, gyms and spas.

All bookings up until 15 July have been cancelled, and each guest will be contacted directly. If you have paid for a spa day, you may move your booking to a future date or we will provide you with a refund.

If you have a future booking which you would like to move or cancel, please contact us on info@longashesbeautyspa.co.uk or 01756 752261 between 8am and 5pm.

We have updated our cancellation policy, any bookings cancelled during this time will not be charged.

Any gift vouchers which were due to expire by 15 July have been extended by 6 months.

The health and well-being of our employees and customers continues to be our priority, we look forward to seeing you and are here to help should you have any queries.

Should you have any queries, please don’t hesitate to contact us on 01756 752261 between 8am and 5pm or email info@longashespark.co.uk


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